Great People. Great Place.
Greater Dandenong City Council

Continuous Improvement

Service Improvement Process (Best Value)

Service Units are always looking to improve the services they provide to the community.  The goals of our Service Improvement Process are to -

  • provide a focus on identifying Best Value services for residents and stakeholders they can understand, respond to and measure performance against;
  • build an organisational culture of innovation, trust and collaboration in the pursuit of continuous improvement;
  • build an organisational culture based on a team approach to the delivery of the best possible services to residents and other stakeholders;
  • comply with the Best Value principles established in Section 208 of the Local Government Act