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Customer Service Officer

Job no:973745
Work type:Casual
Location:Various Locations

2 positions available

$31.91 per hours plus 25% loading

Rotating through Dandenong, Springvale, Noble Park and Parkmore Locations


The City of Greater Dandenong is an organisation of exceptional character. We invest in the development of our people and the community and we strive to be a workplace that is respectful, engaged, accountable, creative and honest. We are a progressive organisation, in a city that is on the move and we offer a dynamic and rewarding work environment.


We offer exceptional working conditions and are focused on providing a workplace that values diverse contributions, cares for your health and wellbeing and fosters a positive work culture. We ensure all people have an equal opportunity for employment and advancement within our organisation.


We embrace our diverse community and work environment and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.


Are you a flexible, energetic person with previous customer service experience looking for a casual role?  If you are community minded and passionate about helping others then this role could be for you.


The position requires you to work as part of Greater Dandenong’s customer service team managing enquiries about and taking payments for a wide range of Council services both face to face and over the phone. You will be called on to work a variety of hours and days, generally between 8.00am and 5.30pm Monday to Friday.


Key Requirements:


  • Enthusiasm, flexibility and a confident manner
  • Patience, empathy and a caring attitude toward the community
  • Ability to learn quickly and think on your feet
  • Real passion to provide great service to customers
  • Must be available to work up to 5 days per week and during holiday periods


To be successful you must possess excellent communication skills, an ability to assist customers from culturally and linguistically diverse backgrounds and strong computer skills.  Previous experience with customer service request software and cashiering would be highly regarded.


Applicants must adequately meet the requirements of the role and fully address the selection criteria contained in the position description. You are required to have a current Driver Licence and have access to a vehicle. To view a copy of this position description, please click on the link below.


Download File Position Description - Customer Service Officer - August 2018.pdf


The successful candidate will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.


We offer a range of benefits for staff including a friendly team environment, salary sacrificed child care (where available), discounted gym membership and a vibrant social club.

Further information: Gavin Vogl, 8571 1539
Applications close: 5pm, Friday, 22 February 2019